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Questions about
our commitments
What recycled fibre do you use?
We use recycled nylon, coming from fishing nets recovered at sea. This allows us to reduce by 90% our environmental impact vs. virgin nylon (which comes from oil). To learn more: Recycling fishing nets
Where do you make your swimwear?
Our sustainable swimwear is designed in France and made in our atelier in Italy. We use premium recycled italian fabrics. We chose this atelier for the quality of its work, its know-how and its respect of European labour laws. To learn more about the making of our swimwear: Local production
Does the recycled fabric scratch ?
Not at all ! The fishing net is cleaned, purified and crushed before being turned into a new nylon thread. The final fabric of our sustainable swimwsuits does not have at all the rough aspect of a fishing net. It is actually the opposite, recycled nylon is super soft!
Do not hesitate to have a look at our custumers reviews :)
Questions about
Your order
In which countries do you deliver, at what are the shipping fees?
We deliver everywhere in France, Belgium, Luxembourg, Germany, Netherlands, Italy, Spain, and UK.
The delivery in France is 5,5€, for the other countries, have a look here: Shipping fees
How can I track my order ?
As soon as you place your order, we will send you an email confirmation, then your tracking number with our courrier (GLS or Colissimo) to follow your order in real time.
I still have not received my order
Unfortunately, it might happen that our courrier loses your package. In that case, please contact us at hello@lesalcyonides.com to solve the problem.
Can I return my order?
You can return your order within 14 days after receiving it. Being a very young brand, the return for now is at the expense of the customer. Contact us at hello@lesalcyonides.com to get the return instructions.
Questions about
The payment
Is my payment secured?
Your payment is secured with the 3D Secure system. It is a reliable, fast and simple authentication process for the users. It decreases bank fraud, and ensures our customers safety.
What payment methods do you accept?
We accept payments by VISA, AMEX, Mastercard, Apple Pay & Klarna.
I would like a refund
Contact us at hello@lesalcyonides.com to get the return instructions. Once the product received, we will reimburse you within 14 days on the card used for payment.
Can I pay in instalments?
Absolutely! We work with Klarna, our payment partner that allows you to pay in 3 interest-free instalments. Select the option at check-out and follow the instructions. Having an issue? Contact us at hello@lesalcyonides.com
HOW
to choose a swimsuit that really fits me?
Does a swimsuit have to be "tight"?
Better to have a slightly tight swimsuit than one too big. All the women swimwear has elastane in it, the fibre allowing the swimsuit to stretch when moving, whilst sculpting the body. After wearing it a few times, the swimwear will loosen up a bit, as for jeans! It is completely normal to be a little tight in it the first time.
What swimsuit to blur my little belly?
Your best ally will be our recycled & sculpting one piece swimsuits! They highlight your assets (the back, the neckline...) and thanks to their bi stretch fibre "blur" the little belly. Our eco-friendly one piece
What swimwear to choose for small breasts?
Avoid the large straps on triangle shapes, which will tend to crush small breasts. Otherwise you can choose pretty much any shape of swimwear, whatever their breast support. Let's not forget: our swimwear has to adapt to our body type and not the other way around!
How to choose a swimsuit for generous breasts?
The support is key. We go for larger straps, and under breast elastics for better support. A pretty cleavage will highlight your neckline! We especially recommend: Our one piece Pastille or our two-piece Cerisette
How to feel good in a swimsuit?
We need to think the swimwear as a total fashion piece, and we create an outfit around it! A pretty pareo, a flowy linen shirt when getting out of water, jewelry: in one word, we accessorise it!